Uber India plans to expand its recently launched business to customer (B2C) and customer to customer (C2C) logistics services in the country, while the country battles rising number of COVID-19 cases impacting regular business, said a top company executive.
The move comes at a time when the pandemic has already caused a downward slope in demand for urban mobility including cabs, rentals and shared vehicles. In light of the deteriorating demand, many rental firms, which previously had large fleets of two-wheelers, have also begun selling off their assets. Aggregators such as Uber and Rapido have been stepping up partnerships with retail chains and e-commerce firms, signalling a temporary shift to a B2C model.
In April, the San Francisco-based company launched three new India focused products to support fragmented logistics networks of both retail chains and e-commerce firms. The nationwide lockdown choked supply chains of major retail and FMCG companies.
With many logistics networks getting on their knees in the wake of the pandemic, startups including Swiggy, Uber, Dunzo, Drivezy saw an opportunity and began offering its own fleet of drivers and vehicles as last-mile logistics support to big offline retail firms and e-commerce firms.
Uber said that it completed more than 100,000 home deliveries in 11 cities under the last-mile delivery service, through partnerships with Big Basket, Spencers, Flipkart, Nature’s Basket, Delhivery, Tender Cuts, Medlife among others, which enabled the cab-hailing company to deliver essential supplies.
Furthermore, the cab hailing platform also offered emergency cabs services during the three-month lockdown from April to June even as it was operating on a minimal vehicle fleet with restrictions on public movement.
Prabhjeet Singh, President, Uber India and South Asia in an interview to a media outlet said that the company chose to “realign” business priorities and launch new services that would fit the needs of its users during a health emergency.
“Coming out of the lockdown we are assessing our rider’s needs in the new normal and will determine which services we may want to continue along with launching new ones. Currently, all our services including Uber Essential, last-mile delivery, and Uber Connect are functional,” Singh added.
In Apriil, Uber India launched its C2C service named Uber Connect similar to Dunzo and Swiggy’s ‘Genie’ that enabled customers to send and receive parcels from each other and also order items from nearby shops and outlets.
Singh said that some of the most ordered items from Uber Connect include medicines, books, clothes, office equipment like keyboards and food items. Top tier cities such as Chennai, Kolkata and Bengaluru emerged as the cities with the highest volume of orders respectively.
In addition to this, the company also kept a part of its cabs active and offered them under the Uber Essential service which offered emergency rides to locations such as hospitals and pharmacies. Uber Essential registered more than 45,000 trips in across Bengaluru, Bhopal, Bhubaneswar, Hyderabad, Indore, Mumbai, Nashik, Mohali, Ludhiana, Gurgaon, Patna, Kolkata, and Varanasi.
Uber’s decision to work directly with businesses and retail chains also comes shortly after the company sold its food delivery business to Zomato. The deal also included UberEats picking up a 10% stake in Zomato. Apart from India, Uber has exited at least eight food delivery markets in the past few quarters, according to its SEC filings from May 2020.