BLR Airport Wins Best Regional Airport in India and South Asia at Skytrax Awards

Bengaluru’s Kempegowda International Airport (BLR Airport) has been honored as the “Best Regional Airport in India and South Asia” at the prestigious 2024 Skytrax World Airport Awards. This recognition, determined through an extensive customer satisfaction survey, underscores the high regard passengers have for BLR Airport’s services.

Additionally, BLR Airport’s Terminal 2 achieved the second-place ranking for “World’s Best New Airport Terminal” among terminals inaugurated within 18 months preceding the 2024 World Airport Awards. This accolade encompasses a comprehensive assessment of new airport terminals, evaluating facilities, staff services, and the overall customer experience. Since its opening in 2023, Terminal 2 has garnered several accolades, including the UNESCO Prix Versailles World’s Most Beautiful Airport award and a Special Prize for its interiors, along with LEED platinum certification.

The Skytrax awards ceremony took place at the Passenger Terminal Expo in Frankfurt, Germany, on April 17, 2024, and was attended by esteemed industry figures, including CEOs, presidents, and senior management representatives from airports around the globe.

Commenting on this achievement, Mr. Hari Marar, Managing Director and CEO of Bangalore International Airport Limited, said, “Receiving the Best Regional Airport in India and South Asia, alongside T2’s recognition as one of the World’s Best New Airport Terminals by Skytrax, reaffirms our steadfast commitment to delivering exceptional services to our passengers. This recognition not only honors us but also serves as a driving force to further enhance the passenger experience at BLR Airport.”

Edward Plaisted, CEO of Skytrax, lauded BLR Airport’s continued commitment to quality and innovation, remarking, “The global quality reputation for Bangalore Airport continues to grow, and this recognition from passengers is a fantastic celebration of the success achieved over the last 12 months. The opening of the landmark Terminal 2 facility in 2023 represented significant progress in the customer experience in Bangalore.”

The Skytrax World Airport Awards, renowned globally as a benchmark for airport excellence, recognize airports that excel in delivering unparalleled customer experiences. BLR Airport clinched this prestigious title following rigorous evaluations of various frontline aspects, including check-in procedures, arrivals, transfers, shopping facilities, security, immigration processes, and departures at the gates.

For the 2024 Awards, feedback was collected from airport customers of over 100 nationalities during a seven-month survey period conducted in over 550 airports worldwide. This feedback provides valuable insights into the customer experience across various aspects of airport service and facilities, from check-in to departure.

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