As a company that has six decades of logistics experience to its credit, V-Xpress has revolutionised the usage of data-driven strategies into its supply chain processes to change its last-mile delivery game. With tailored solutions to offer unprecedented operational mobility, the company has utilised its prowess in data-driven solutions to achieve visibility in the supply chain. This feature explores the solutions in place and how fulfilling customer expectations lies at the crux of their vision towards being the most-trusted single-window cargo management and logistics solutions provider in India.
As a leading Logistics Service Provider, V-Xpress has been a trailblazer for many ideas that have led to incorporating innovations into enhancement of its supply chain process. In its quest towards emerging as a preferred name in express logistics solutions, its six-decade-long legacy of the group has led the company into placing Supply Chain visibility at the core of its priorities.
In-house ERP System
An advanced logistics tracking systems deployed in the cloud allows the company to supervise, modify and control the entire process of the last mile from any device with an internet connection (smartphones, tablets, laptops, among others), and even supports the operation offline (data gets captured), enabling its clientele & employees with unprecedented operational mobility to carry out functions from anywhere in India, 24 hours a day.
Managing the last mile
The cardinal part of an efficient supply chain lies in seamless management of the last-mile, which warrants equal priority as factory or warehouse operations.
V-Xpress underlines the importance of last-mile deliveries and underscores the value of specialised plans for last-mile logistics that offers advanced functionalities integrated into the same system, thus providing consistency in the generation of reports and execution, with ease of use and visibility throughout the logistics process of last mile. With that in mind, the company relies on a fully automated process and Tabs given to all delivery agents comes handy in this case to have the transactions digitised.
Tracking the product to the customer’s door for the last mile
The real-time monitoring of the product during the last mile, and all the processes that it entails, is one of the most crucial factors in logistics management, shares Aditya Shah, Executive Director, V-Xpress.
“It is highly important to monitor, in real-time, all the details of each of the shipments from when they are dispatched until they arrive at the customers’ doorstep. In this sense, the supervision of the vehicle fleet, the control of the routes, the shipping times, the obstacles along the way and the effective delivery rates must be maintained”, Shah adds.
Exceptions such as bad weather, traffic jams, and unexpected delays are factors that retard the speed of door deliveries. Even the best-made plans can fail. So, contingencies must be established and delivery organisations must have real-time visibility immediately when these exceptions occur.
V-Xpress offers a curated solution with optimal visibility into delivery operations that enable carriers to proactively respond to service interruptions or delays, and immediately adjust the schedule for the driver. The entire process is digitised and cloud hosted data is updated on the company’s ERP in real time so that, they get complete visibility of the material.
Cutting down last mile-costs
Last-Mile delivery charges occupy a great chunk of shipping costs. In a bid to effectively control distribution costs and provide exceptional last-mile service to customers, V-Xpress has a list of strategies tailored to the needs and demands of the business processes. Some of the key steps taken are:
Fleet management route planning: The type of fleet can play an important role in many ways, such as fuel consumption, achieving optimal cargo capacity, having efficient loading and unloading methods, safety, among other parameters. The company has a dedicated fleet vertical that brings in unbeatable efficiencies and advantages to optimise the load whenever and wherever critical.
Route planning: For optimal routing, it is critical to have postal services where carriers can be informed about the cargo, they have to pick up on the logistics route or when a consumer has changed the last mile delivery address from one moment to another. The GPS integrated tabs with delivery agents do help in providing best routes for last mile and thus saving on time and cost both.
Resource planning: In last mile delivery, seasonality is crucial and one has to plan and keep the resources ready in tune with the fluctuating demand. As a dependable logistics player, V-Xpress acts as the back bone of the demand and supply equation. The company’s commendable experience and relations with the clientele for a long tenure grants V-Xpress the understanding to anticipate and plan accordingly.
Catering to a diverse portfolio of companies
“At V-Xpress, we know that the last mile of the supply chain is an integral function, not an independent one. Without extensive planning and scheduling of delivery routes and every part of logistics, no matter how smart technology companies invest to streamline sales, order management, marketing, and more, service the customer can be stopped at the last hurdle”, shares Aditya Shah.
Truly, having a diverse customer base and experience in dealing with different clienteles certainly aids in comprehending the demand cycle and seasonality. In light of this, the company has inched a few steps forward towards preparedness in that, they keep the vehicle ready in anticipation of some last-minute order, basis the understanding of clients’ demand pattern.
“One more unique strength that our group has is having all solutions under one roof, from primary transportation to secondary, and warehousing as also the multimodal express movement in any part of the country and the smooth coordination that we have between the verticals is something that is unique to our group, V-Xpress gets that advantage for the clients”, shares Mr Shah.
The company believes in optimally utilising data to the fullest together with their understating of business cycle and predictive modelling done up to 97% accuracy, which keeps them in a secure position to predict the next spike and be ready to help their clients. The infrastructure created with astute perfection for hub & spoke model lets V-Xpress serve over 1 lakh location in over 85% districts in India.
Bridging Customer Expectations with Innovative Solutions
Customer expectations have seen a record change in growth and behaviour in recent months. Until now, retailers have been able to meet and, in some cases, restore these expectations with innovative delivery solutions. However, more competition is expected to bring the products in a more innovative and creative way. The online channel and technological advances have enabled a multitude of new solutions, but many retailers still face the challenge of delivering a fresh product at a reasonable cost.
V-Xpress understands how delivery performance has become a competitive differentiator, making it a thoroughly vetted end goal at nearly every departmental level. Last mile delivery performance is now fully connected to every part of the business. And yet, while the last mile is the most complex part of the supply chain, it is the last part that needs to be optimised.
Sustainability at the heart of the Supply Chain
As the call for green logistics grows more prominent, companies are acting on the need and opportunity to tap into conserving as much energy as possible.
In its attempts to inch towards a greener future, the company has incorporated automated routing and scheduling to ensure that delivery route plans are designed to maximise delivery stops and minimise fuel, while making the most of driver changes and available trucks.
Apart from the crucial factor of sustainability, these steps can also collect critical information on the actual routes that companies can use to provide customers with accurate delivery times. Building the intelligence in system and making things automated will be a key to make the sustainable developments.
“We have also have piloted in some regions for green fuel vehicles, like CNG. Though in our country commercial success of electric trucks is still a far-fetched dream, still we are eagerly keeping a watch on developments in the space. In our existing set up by using the undiluted fuel we ensure lower emissions to the environments”, adds Mr Shah.