In an attempt to facilitate high-speed cargo movement, Lufthansa Cargo has launched its new product, the td.Zoom. Apart from the carrier’s fastest TAT for cargo transportation, the product also offers services like ramp supervision during aircraft loading and unloading, dedicated ramp transfer from the warehouse to the aircraft and vice versa, as well as tail-to-tail transfer on demand at its hubs in Frankfurt, Zurich and Munich.
Lufthansa shares that customers will also be able to leverage the 24/7 personal td.Zoom Customer Service which proactively monitors and steers every shipment and takes immediate action to prevent irregularities. The service is in addition to Lufthansa Cargo’s existing priority services td.Pro and td.Flash.
According to Lufthansa Cargo’s CEO Ashwin Bhat, a shipment moving from Shanghai to Zurich via Frankfurt usually takes 45 hours with td.Pro and 35 hours with td.Flash, but the td.Zoom will further reduce this TAT to just under a day i.e. 23 hours. This makes td.Zoom an ideal proposition when it comes to priority cargo that demands minimum transit times and efficient yet personal specialized customer service.
“Optimal customer service means creating the right offering for every need. With td.Pro, td.Flash and td.Zoom, we now have a comprehensive choice in terms of speed of transport, allowing our customers to choose a price-performance ratio that meets their individual needs,” Lufthans
The new service can also be used in conjunction with the carrier’s existing services, such as General Cargo, Dangerous Goods and Emergency and customers can book add-on Services such as Sustainable Choice to reduce CO2 emissions.