Communications Minister Jyotiraditya Scindia on October 29 announced an ambitious transformation roadmap to reposition India Post as a modern, technology-driven logistics and digital services enterprise. The plan targets making parcels and mail contribute 75% of India Post’s total revenue within three years, marking a decisive shift from traditional postal operations to a logistics-first business model.
“I want our target to be that in the next three years, parcels and mails should be a minimum of 75% of our total revenue,” Scindia said at India Post’s quarterly performance review, describing this as the department’s central focus for its next phase of growth.
Calling the ongoing shift a “monumental change,” Scindia outlined a vision for India Post to evolve into a cutting-edge logistics organization, leveraging its unparalleled network of 1.65 lakh post offices and a four-lakh-strong workforce. The modernization plan includes new technology systems, revamped infrastructure, and the launch of multiple digital and logistics products.
India Post achieved ₹3,324 crore, or 80% of its second-quarter revenue target of ₹4,200 crore, despite disruptions caused by natural calamities. The minister commended the Delhi and Telangana circles for surpassing targets while calling on Kerala and Karnataka, which accounted for 38% of the national shortfall, to improve performance.
Scindia directed 12 underperforming postal circles including Odisha, Bihar, Chhattisgarh, Haryana, Himachal Pradesh, J&K, Maharashtra, Kerala, Karnataka, Tamil Nadu, West Bengal and Uttar Pradesh to submit turnaround strategies.
Under the upcoming India Post IT 2.0 initiative, two new products are set to launch in January 2026, followed by four more in March. The modernization programme, building on Project Arrow, will initially revamp 18 post offices, focusing on automation, digitization, and operational efficiency gains of up to four times.
Scindia urged all postal circle heads to act as CEOs, driving revenue diversification and private sector engagement. He emphasized reversing the current 80:20 government-to-private business ratio to 20:80 within five years, not by reducing government business but by expanding private participation.
The minister also called for monthly performance reviews, a stronger reward system, and knowledge-sharing mechanisms to foster a cohesive and performance-driven culture. “Our goal is to make India Post an embodiment of Viksit Bharat — truly Vocal for Local, and Local to Global,” Scindia stated.
As part of the transformation, India Post will conduct a comparative study of global postal and logistics leaders such as Royal Mail, Deutsche Post DHL, Japan Post, and Singapore Post to adopt best practices in automation, warehousing, and last-mile delivery. A team has already visited multiple countries to study parcel management, digital integration, and customer experience, which will inform the shift to a hub-and-spoke logistics model featuring data analytics, automated sorting, and a unified tracking system for domestic and international shipments.
