Is in-transit safety just a mirage for e-commerce packages?

I think when I ordered my phone online from Flipkart back in May, and it travelled safely from Bangalore to Delhi, the first thought I had while opening the package was – “thank god it is safe and not a brick!”

But is that a reality for most of those anticipating their e-commerce order deliveries, especially those crossing state boundaries?

In a video that went viral on Twitter recently, railways’ employees can been seen mis-handling what seem to be delivery packages from Amazon and others. The packages were being ruthlessly tossed into the air, landing on the concrete platform, with no care about the contents in them. Not a single package was taken out with care, and everything was in the air. One package even hit the fan and then landed on the huge pile of packages lying on the platform.

The user who posted the videos on Twitter said that the persons handling parcels were arranged by the party who took the parcel van on lease and the Indian Railways was not involved in handling of these parcels. But some argue that it still is the responsibility of the Railways as well as the e-com companies, considering that they charge extra for packaging and sometimes for delivery too.

Another user Tweeted – “See how well railways treat your parcels. It is at Guwahati railway station. Time is 2030 hours on 24th March 2022 and the train is New Delhi Dibrugarh Rajdhani Express (12424). The parcels are from all retailers like Amazon, Flipkart, etc.”

Commenting on the incident, Amazon company spokesperson said, “As a customer centric company, we take great care in the safe delivery of all our customer packages. This video came to our attention in March 2022 and corrective actions have been taken.

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