Infosys partners with PIL for next-gen shipping solutions

Infosys has revealed its strategic partnership with Pacific International Lines (PIL), a prominent Singapore-based shipping company with extensive networks across Asia, Africa, the Middle East, Latin America, and Oceania. This collaboration is designed to expedite PIL’s digital transformation efforts, creating a positive impact across the shipping and logistics sector for their key stakeholders.

The collaboration involves Infosys overhauling PIL’s existing customer portal and implementing a scalable and modern technology platform. This initiative supports PIL’s ‘Driving Connectivity’ mission, facilitating the connection of their businesses across the diverse markets they serve. Additionally, PIL’s web and mobile applications will undergo a comprehensive redesign to streamline user experience and enrich customer engagement.

Leveraging its profound logistics expertise, Infosys will provide a robust technical foundation for the performance and scalability of the revamped portal. The multi-year, multi-phased collaboration aims to address critical business challenges, including the modernization of web and mobile applications, scalability enhancement, and provision of advisory services on the latest technology and business trends.

Lionel Patrice Chatelet, Chief Commercial Officer, Pacific International Lines (PIL), said, “We are looking for a partner who can not only bring technology but also play an advisory role in the journey of transformation. Infosys brings together a strong combination of right capabilities as well as highly collaborative ways of working. We are delighted to collaborate with Infosys.”

Karmesh Vaswani, EVP & Global Head Retail, Consumer Goods & Logistics, Infosys, said, “With our strong domain expertise in multimodal logistics, we are committed to delivering innovative solutions that not only address our client’s current needs but also set the stage for embracing the latest industry trends. As a trusted advisor, we aim to transform PIL’s customer portals to become simple, intuitive, and more experiential, leveraging scalable technology through the AI-powered Infosys Topaz suite of offerings.”

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