Indian Railways to compensate customers for delayed freight: Piyush Goyal

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Indian Railways freight customers can soon expect compensation for delayed arrival of their goods, just like Indian Railway Catering and Tourism Cooperation (IRCTC) pays compensation for delays in its Tejas trains, indicated Railway Minister Piyush Goyal on Saturday while demanding commitment towards timely deliveries.

While addressing at the foundation day of the Dedicated Freight Corridor Corporation of India Limited(DFCCIL), the minister said that the national transporter should make a commitment to its customers with a timetable for its freight trains.

“Just like the Tejas trains have done in Delhi-Lucknow and Mumbai-Ahmedabad, we should be willing to give a commitment of timely delivery, penalising ourselves if we are delayed and insist on incentives if we do a good job. Let’s work on an incentive, penalty model even for our customers. I would urge the Railway Board to discuss this even on a more regular basis even with our existing freight traffic. Currently freight is getting a very step motherly treatment.”

Piyush Goyal, Minister of Railways, India

The IRCTC for the first time planned to pay a compensation of INR 100 in case the Tejas train is delayed by an hour and INR 250 in case of delay of more than two hours to every passenger.

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