Importers sweat as ICEGATE payment glitch continues to hold goods at ports

Reading Time: < 1 minute

It seems that the glitch in the ICEGATE payment portal is cutting into the importers’ earning with a dual impact. The shipments worth INR 3000-5000 crore stuck on ports pan-India are not only attracting heavy demurrage charges, but are also diminishing the EXIM earnings due to delay in reaching the recipients.

Importers have alleged that the duty payment option on the ICEGATE system is still not functioning properly. Since last month, heavy demurrage charges have been paid by importers, to the tune of around INR 500-700 crore.

The Central Board of Indirect Taxes and Customs (CBIC) recently launched a new payment module 1st April 2023 and has been experiencing technical glitches due to which challans are not visible on the ICEGATE portal, leading to non-payment of customs levies. CBIC said it was a ‘teething issue’ and would be fixed soon, however, even after more than a month, the concern has not been resolved to satisfaction.

Also Read: Glitch in ICEGATE payment portal leads to jammed import consignments

It looks like the payment module, launched to enhance ease of doing business, has created an opposite impact. We tried to contact Chhaya Bohyar (Additional Director, ICEGATE, Government of India) for her views on the issue and the plans to fix it, however, she could not be reached.

In order to dissipate the situation, the customs authorities have started manual clearance of goods to facilitate trade. Along with that, customs officials are holding pan-India interactions with trade to address concerns and issues related to the IT system glitches.

LATEST NEWS