Hiring Alert: Amazon India to hire 20,000 employees in customer services

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The outbreak of the pandemic has raised the demand of online shopping and home deliveries, in light of which, E-commerce giant Amazon India on Sunday announced plans to provide for 20,000 ‘seasonal’ or temporary employment opportunities in its customer service (CS) organisation to help customers in India and globally with a seamless online shopping experience.

According to a statement released by the e-commerce platform, the new temporary positions that are being added to meet the anticipated demand in customer traffic in the next six months are open in Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Mangaluru, Indore, Bhopal and Lucknow.

Maximum number of positions offered will be a part of Amazon’s ‘Virtual Customer Service’ programme that provides flexible work-from-home options, it added.

The new positions will see associates support customer services through e-mail, chat, social media and phone. The eligibility criteria for these positions include having minimum educational qualification of 12th standard pass and proficiency in English, Hindi, Tamil, Telugu or Kannada.

The company said by the end of year it will most likely convert the temporary positions to permanent depending on the individuals performance and business needs.

“We are continuously evaluating hiring needs across the customer service organisation in response to the growing customer demand. We estimate that customer traffic will further scale up over the next six months with the onset of Indian and global holiday seasons.”

~Akshay Prabhu,Director (Customer Service), Amazon India

He added that new seasonal positions will provide candidates job security and livelihood during these unprecedented times.

Earlier this year, the company also announced its plans to create one million new jobs in India by 2025 through continued investments in technology, infrastructure, and its logistics network.

Last month in May, Amazon while keeping in account the surge for online products amidst the lifting of lockdown curbs, announced openings of 50000 seasonal roles across its warehousing and delivery network.

Amazon India with its investments has already enabled 7 lakh jobs over the last seven years.

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