Glitch in ICEGATE payment portal leads to jammed import consignments

Indian importers across the country are facing hiccups in clearing their consignments stuck at various ports and terminals. The new payment system introduced by Central Board of Indirect Taxes and Customs (CBIC) on 1st April 2023 is experiencing technical glitches due to which challans are not visible on the ICEGATE portal, leading to non-payment of customs levies on the portal.

“All import consignments, including those of food and medicines which have a short shelf-life, are affected, with agents not being able to take delivery. This is creating hardship for patients and chaos in general,” an industry executive said.

CBIC, on its Twitter handle, acknowledged the problems that they’ve been notified of.

They also said that the ‘teething issues’ are being worked upon by the technical team and will be resolved at the earliest.

The recently unveiled cash ledger module enables users to create a virtual account on ICEGATE website, and act as mode of payment for custom duties online apart from the current mode of payments, which are internet banking and NEFT/RTGS. Simply put, it is a type of wallet facility to credit funds in the virtual account of the registered trade user and use for custom duty payments.

The customs payment system is not the only platform that has faced teething problems. In the past, the GST Network was error-ridden and even the relaunched income tax portal has several issues, prompting the government to approach the Infosys management to resolve them.

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