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Ecom Express, a leading end-to-end technology-enabled logistics solutions provider, announced the launch of three new services i.e. Same Day Delivery (SDD), Same Day Delivery+ (SDD+), and Next Day Delivery (NDD) to cater to the growing demands of e-commerce players in India, and offer faster and more reliable deliveries to their customers.
“We are excited to launch Same Day Delivery, SDD+, and Next Day Delivery to our customers and with the launch of these new services, the company aims to strengthen its position as the preferred logistics partner for e-commerce players in India. We believe that our investment in technology and infrastructure will enable us to deliver an unparalleled experience to our customers via these faster transit time products.”
K Satyanarayana, Co-Founder, Ecom Express Limited
One of the major concerns of e-commerce players, especially D2C brands, is faster delivery. The solutions not only enhance the overall customer experience by offering better speed but also increase seller revenue through reduced returns.
The Same Day Delivery (SDD) service aims to address this concern with its key features such as cut-off time of 5 AM and 11 AM for receiving the orders, guaranteed same-day delivery in key cities, and customized cut-offs as per the requirements of customers.
The SDD+ is designed for high selling SKUs, which are kept and fulfilled through micro-fulfillment centers placed within cities. With a cut-off time as high as 2 PM, the service assures faster parcel deliveries to customers.
The Next Day Delivery (NDD) service aims to provide assured delivery for interacity with a cut-off time of 12 PM for the next day. This service highlights improved customer experience, reduced return of goods, and reduced customer acquisition cost.
With the growth of e-commerce and D2C ecosystem over the last couple of years, need for faster deliveries across categories such as electronics, beauty and cosmetics, fashion and apparels are emerging as a success enabler for customer experience. Leveraging the needs of the industry, the company had recently launched ExpressPlus which is a multi-modal shipping product at the back of air transportation.
