E-commerce witnessed employment growth of 22% in 2020: Report

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The COVID-19 pandemic gave a massive boom to the e-commerce industry, and in order to cater to the increased demand, e-commerce companies in India started to actively hire during the pandemic.

According to an analysis by Nasscom Research, there was a 22 per cent year-on-year employment growth in e-commerce space in 2020.

As per reports, e-tailing giants Amazon and Flipkart hired 1.4 lakh employees for seasonal/contractual jobs during the year especially for the festive season which witnessed sales worth $7 billion, a 35 per cent growth over the last year.

The research note by Nasscom stated that the demand for talent in the e-commerce industry was particularly high for skills including customer experience, python, analytical skills, information technology.

City-wise, Bengaluru and Delhi emerged amongst the top 10 global cities which saw a huge demand for workforce.

There was a steady movement of the workforce from Delhi and Mumbai to Bengaluru. According to Nasscom, cities like Kolkata, Noida, Jaipur and Ahmedabad also emerged as the top hiring hotspots.

Furthermore, in 2020 the two e-commerce giants Amazon and Flipkart were also seen leasing over nearly 3 million square feet of fulfilment centres space to address supply chain-related concerns during the Covid-led lockdown.

“With the expanded network of fulfilment centers, we look forward to creating thousands of job opportunities with competitive pay. Our investment in infrastructure and technology is to provide sellers with closer access to Amazon’s fulfillment offerings, customers with faster delivery on a wider selection of products and help ancillary businesses such as packaging, transportation and logistics,” said Akhil Saxena, vice-president, customer fulfilment operations, APAC, MENA & LATAM, Amazon India.

Amazon said it has increased its storage capacity by 20 per cent over the previous year with the addition of ten new centres which brings the total to 60 across 15 states. 

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