DLDS revamps Logistics Data Bank portal to enhance customer experience

container freight station

DMICDC Logistic Data Services (DLDS) has revamped its Logistics Data Bank (LDB) portal to provide their customers with much more than just tracking their cargo through one track and trace service.

The new revamped LDB portal brings in a well-defined layout and navigation and delivers a visually pleasing platform to its customers.

With its new features LDB provides detailed voyage tracking of EXIM containers with end-to-end tracking map view. Earlier, the information was provided only for next destination but now detailed information can be accessed about container port of loading and unloading.

Furthermore, it gives access to the user to track International location, now with the new reformed LDB customers can track imported containers from the port of loading. Users can do, multiple container tracking and group container tracking through a grid console to enable user-friendly engagement.

“We did a lot of brainstorming to see how we could help shape the portal and information to better suit those who need it the most,” said Mr Surajit Sarkar, COO, DLDS.

“LDB users can now see dwell time of containers at Ports, CFSs, ICDs on a real-time basis. We have also added the feature of gate cut off and expected vessel departure information to enable our customers to plan their daily operations efficiently,” added Mr. Sarkar.

Speaking about the project update, Mr Ichiro Oshima, CEO, DLDS said, “The new portal is designed to empower our customers to mitigate risks in the current challenging times. The interactive map with DPE/DPD and next delivery information will make it easier for users to plan and monitor their operations.”

Logistics Data Bank portal is a flagship project of DLDS that integrates the information available with various agencies across the supply chain to provide detailed real-time information within a single window.

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