CMA CGM to soon roll out ‘digital forwarding system’ in northern India

Embracing technology to keep up with the pace of the evolving trade dynamics, CMA CGM is attempting to take a lead on paperless operations in India. CMA CGM is looking to soon roll out a “digital forwarding system” across inland container depots (ICDs) in northern India, starting with Tughlakabad and Dadri.

The company said, that it has taken the first step to digitalize the process of customers requesting a rail forwarding note.

“Customers will now be able to upload all documents online and receive a digital rail forwarding note without having to go to a CMA CGM office,” it said. 

Tughlakabad and Dadri are the busiest ICDs in northern India, under the network of state-owned containerized rail company Container Corporation of India (Concor). 

In its next phase of this digitization program, CMA CGM will include other ICDs in the region.

As per the carrier, as soon as the digital mode goes live, northern India hinterland customers would see improved turnaround times for rail-related documentation and greater fluidity in overall trade flow.

CMA CGM (India) added: “The digital forwarding note will have to be available via ODex platform and be available for all registered ODeX users.”

ODeX is a provider of export-import shipping documentation services.

“To ensure minimal impact on daily operations, we will be ensuring a parallel regime in the first two weeks of implementation and, thereafter, progressively move towards full adoption of the digital forwarding note (except for reefer shipments, for which existing process will continue until further notice),” it said.

CMA CGM is a major liner operator on trades to/from India, with a group network of 20 offices, more than 5,000 employees, access to over 50 inland locations, as well as 14 weekly mainline services via seven gateway and seven feeder ports, across the country. The group also has a joint-venture with domestic port conglomerate Adani Group for terminal operations in Mundra Port.

With growing competitive challenges, real-time, or near real-time, cargo visibility has become a critical priority for cargo interests, all carriers serving Indian trades have been actively pursuing digital advancements, both onshore and offshore, to raise service levels.

The Indian government has also established an advanced port community system to connect all transport/logistics stakeholders under an integrated, single-window platform, dubbed PCS1x, as part of a larger effort to create more transparency in supply chain management.

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