AI-Based Address Correction Platform Unveiled by Ecom Express; can enhance delivery quality by up to 60%

In a significant move towards addressing the complex challenges related to last-mile logistics in India, Ecom Express Limited has introduced, an innovative AI-based address correction platform. This groundbreaking solution, drawing insights from the extensive data of almost 2 billion parcels delivered by Ecom Express, aims to simplify the delivery process for e-commerce parcels, particularly in small towns and cities across the country.

Addressing a prevalent issue in the logistics and e-commerce sectors, where 80% of addresses rely on landmarks located up to 1.5 km away, emerges as a game-changer. The platform strategically corrects, standardizes, and predicts geo-coordinates for addresses, not only in metro and tier-1 cities but also in the remote hinterlands of tier-2 cities and beyond. This is particularly crucial as the quality of addresses tends to diminish in these areas.

One of the key advantages of is its potential to significantly improve operational accuracy. By minimizing the average deviation of about 500 m between the written address and the doorstep, the platform can enhance delivery quality by up to 60%. This translates into a boost in operational efficiency and a potential reduction in logistics costs by up to 30%, marking a paradigm shift in the realm of e-commerce logistics in India.

Amit Choudhary, Chief Product and Technology Officer at Ecom Express, expressed enthusiasm about the launch, stating, “As a part of our continued journey of technology and AI-driven logistics services, fills the address-piece of the puzzle, which is a fundamental capability required in large-scale e-commerce logistics. We are proud of this development.”

The strategic focus on technology is evident in Ecom Express’s investment in cutting-edge AI, including Generative Pre-trained Transformers (GPT). This commitment underscores the company’s dedication to staying ahead of technological advancements in the logistics domain.

Looking forward, Ecom Express plans to take its commitment a step further by opening the API of to its customers. This move will empower businesses to validate user addresses, fostering a collaborative approach in addressing the evolving needs of the e-commerce landscape.

As the industry evolves, might redefine the way addresses are handled, ensuring a seamless and reliable delivery experience for businesses and consumers alike.

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